Westbrook Automotive, Inc.

The service itself is pretty good they take in your car and they hold on to it till they just about have everything figured out right the pricing is reasonable the repairs are exceptional and I appreciate all their effort

I called Thursday, April 4th, for a quote for a Nissan Murano 2012 alternator repair. Scott told me he didn't have any availability until Monday, April 8th. I dropped my car off, and that repair should take 24-48 hours. I called Wednesday, April 10th, for an update and was told I had oil leaks, battery wires needed to be changed, and the alternator was bad. I asked if he would go and repair the alternator. I spoke with his sister, and she assured me that we are short staff and that your vehicle would be repaired. I called on Monday, April 15th. My vehicle still wasn't repaired, and Scott answered the phone, yelling and screaming. I asked him why he was screaming when all I asked…

I called Westbrook Auto Service after a patient in our dental office referred me to them. This was on a Thursday and my plan was to call them on the following Monday. My car had been making a noise for a couple of days and the last two places I had used for car problems were not good. My boss looked under the hood of my car after work and told me that my fan belt was coming off the pulley. I had planned on calling Westbrook for an appointment when I got home. Well my car went "out" when I was on my way home that same day. It started making a loud noise and the noise suddenly stopped and my battery light came on. I was barely able to steer my car into a parking lot. So from the park…

Not worth the headache go to some where else Scott can not control his temper begins to yell and scream like you are the issue the woman doing the best that she can but can be snarky as well . Save yourself time maybe even money if the insurance is not covering .

We live in New York and our daughter attends college in Memphis. Over the past 9 months we’ve had 2 Memphis dealerships (Jim Keras Subaru & Auto Nation) tell us that work needed to be done on her car and given that some of the work had been previously done before she arrived in Memphis, we wanted a second opinion. She took the car to Westbrook Automotive. Scott at Westbrook Automotive is a straight shooter. He inspected her car on both occasions and sure enough, what she was being told needed to be done did not. If you want a trustworthy mechanic, do yourself a favor and go visit Westbrook Automotive. We are very thankful to have found them.